It is
the aim of Request Services Ltd to deliver a service of
personal care and associated domestic services to meet the needs
of dependent clients in their own environment. This will
be achieved by promoting a standard of excellence which embraces
fundamental principles of Good Care Practice that is witnessed
and evaluated through the practice, conduct and control of
quality care in the domestic environment.
To meet these client needs the Care Service is designed to
achieve the following objectives:
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To deliver a service of the highest quality that will
improve and sustain the clients overall quality of life.
In this respect the Home Care Service is designed to meet
the minimum standards CSCI.
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To ensure that the service is delivered flexibly,
attentively and in a non-discriminatory fashion while
respecting each client's right to independence, privacy,
dignity, fulfilment, and the right to make informed choices
an to take risks.
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To ensure that each client's needs and values are respected
in matters of religion, culture, race or ethnic origin,
sexuality and sexual orientation, political affiliation,
marital status, parenthood and disabilities or impairments.
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To ensure that the Care Service in whole is delivered in
accordance with agreed Purchasing Contracts / Care
Agreements.
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To manage and implement a formal programme of staff
planning, selection, recruitment, training and personal
development to enable care needs to be met.
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To mach the nominated Care Worker as closely as possible
with the client, and respecting the need to change the Care
Worker in the event of subsequent non-compatibility.
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To manage the Care Service efficiently and effectively to
make best use of resources and to maximise value for money
for the Purchaser / Service user.
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To undertake a Risk Assessment of environmental Health &
Safety hazards within the home of each client, and to ensure
that areas of concern are duly reported to the Purchaser /
Service User. Such Risk Assessments will take into
account the right of the client to take risks, ref. Clause 2
above.
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To ensure that all clients / Service Users receive written
information on the Organisation's Procedure for Handling
Complaints, Comments and Compliments, and how to use it.
